Returns & Withdrawal

Mary & Margaret Dublin – Order Changes & Cancellations Policy

At Mary & Margaret Dublin, we understand that sometimes you may need to change or cancel an order. We are committed to providing a fair and transparent shopping experience in accordance with applicable Irish and EU consumer protection laws.

1. Changing Your Order

If you need to make changes to your order, such as updating your shipping address, changing product quantities, or correcting information, please contact our customer support team as soon as possible through our Contact Us page.

We will do our best to accommodate your request before the order has been prepared for dispatch. Once an order has entered the fulfillment process, changes may no longer be possible.

2. Cancelling Your Order Before Dispatch

You may request to cancel your order before it has been dispatched. If the order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.

If the order has already been dispatched, cancellation is no longer possible. However, you may still be eligible to return the item under our Returns & Refunds Policy.

3. Your EU Right of Withdrawal

If you are purchasing as a consumer within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must notify us within 14 days of receiving your order. Returned items must be sent back within 14 days of informing us of your decision to withdraw.

Please note that certain exceptions may apply, including:

  • Personalised or custom-made products

  • Sealed products that are not suitable for return for health or hygiene reasons once opened

  • Any products excluded under applicable consumer protection legislation

Further details can be found in our Returns & Refunds Policy.

4. Personalised or Custom-Made Products

Orders for personalised, custom-made, or specially manufactured products may not be cancelled or returned once production has begun, except where required by law or if the product is faulty.

If you have questions regarding a custom order, please contact our customer support team before placing your order.

5. How to Request a Change or Cancellation

To request an order modification or cancellation, please contact us via our Contact Us page and include:

  • Your order number

  • Your full name

  • The email address used for the order

  • Details of the requested change or cancellation

Our support team will review your request and respond as quickly as possible.

6. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Once processed, refunds typically appear within 5–10 business days, depending on your bank or payment provider.

7. Order Updates

You will receive email notifications regarding your order status, including confirmation of any approved modifications, cancellations, dispatch information, and refunds.

Contact Us

If you have any questions regarding your order, please contact our customer support team through our Contact Us page.

Mary & Margaret Dublin

Mary & Margaret Dublin was born from a simple, honest moment.

Two sisters who had spent years doing what needed to be done, working, caring, showing up quietly realized we had drifted from ourselves. Not in a dramatic way, but in the small, everyday ways that build over time.

We had stopped reaching for clothes we loved, and started choosing what was easiest. What was practical. What asked the least of us.

This brand is our way back.

We create clothing designed for real life pieces that feel comfortable, effortless, and easy to wear, without losing a sense of self.

Comfort, Quality, and Wearability

Every piece Mary&Margaret we create is grounded in how women actually live.

We focus on soft, wearable fabrics, relaxed but flattering fits, and styles that move naturally through the day from busy mornings to slower evenings.

Nothing overdone. Nothing forced.

Just clothing that feels right the moment you put it on.

Rooted in Ireland 🇮🇪

We’re rooted in Dublin, in Ireland in the straightforwardness of Irish women, and in the quiet strength that often goes unspoken.

The kind of strength that holds everything together.

That spirit shapes everything we do.

Our pieces are made to reflect that same feeling: understated, dependable, and quietly confident.

Made for Women Who Know Themselves

Mary & Margaret Dublin is for women who have lived, given, loved, and kept going.
Women who understand their own story.
We don’t believe in dressing to become someone else.

We believe in clothing that brings you back to yourself naturally, comfortably, without effort.

Our Promise

We’re committed to creating clothing that feels good to wear, easy to choose, and right to come back to.

Pieces you reach for without thinking because they simply work.

From Us to You

Nothing you are is lost.
It’s still there.

If you’ve ever put something on and felt completely like yourself,
this is for you.

With love,
Mary & Margaret
Founders, Dublin 💚